Privacy Policy

At Sukhmani Sales, we take your privacy seriously and are committed to ensuring that your personal information is protected and handled responsibly. This Privacy Policy explains how we collect, use, and protect the personal data that you provide to us through our website and other channels.

By using our website, products, and services, you agree to the terms outlined in this Privacy Policy. If you do not agree with our privacy practices, please do not use our website or services.

1. Information We Collect

We collect both personal and non-personal information to provide, improve, and customize your experience with Sukhmani Sales. This includes:

a) Personal Information

  • Contact Details: We collect personal details such as your name, email address, phone number, and postal address when you place an order, register on our website, sign up for our newsletter, or contact our customer service.
  • Payment Information: We collect billing information like credit card details, bank account information, and billing addresses to process payments. However, sensitive payment details are processed through secure, third-party payment gateways like Razorpay or PhonePe. We do not store your credit card or payment information on our servers.
  • Shipping Information: Your address and delivery details for order fulfillment.
  • Other Personal Information: Any additional details you provide, such as preferences or specific instructions related to your account or orders.

b) Non-Personal Information

  • Cookies and Tracking Data: We automatically collect non-personal information about your usage of our website, such as your IP address, browser type, device type, operating system, and page views. This helps us analyze how visitors interact with our website and improve its functionality.
  • Referral Data: Information about how you found our website, including search engines, social media platforms, or links from other websites.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Processing and Fulfillment: To process and complete your orders, deliver products, and ensure smooth transactions.
  • Customer Support and Communication: To provide support, respond to your inquiries, troubleshoot issues, and address complaints or requests.
  • Personalized Experience: To customize our website and services based on your preferences, such as saving your shopping cart or remembering your browsing history for future visits.
  • Marketing and Promotions: With your consent, we may send you promotional emails, newsletters, and offers about our products, services, and special deals.
  • Improvement of Services: To analyze how you interact with our website and services to enhance your experience and optimize our platform’s performance.
  • Legal and Regulatory Compliance: To meet legal obligations, including fraud prevention, accounting, and tax compliance.

3. How We Protect Your Information

We implement stringent security measures to protect your personal information from unauthorized access, alteration, or disclosure. This includes:

  • Data Encryption: Sensitive information like payment details is encrypted during transmission to prevent unauthorized access.
  • Access Control: We restrict access to your personal data to only those employees and third-party service providers who need it for processing orders and providing services.
  • Secure Servers: Our website and payment gateways use industry-standard security protocols to ensure that your data is stored and transmitted securely.

4. Sharing Your Information

We value your privacy and do not sell, rent, or trade your personal information. However, we may share your information in the following situations:

  • Third-Party Service Providers: We may share your personal information with trusted third-party vendors and service providers who help us with:
    • Payment processing (Razorpay, PhonePe)
    • Order fulfillment and shipping
    • Website hosting and maintenance
    • Marketing, analytics, and advertising
  • Legal Compliance: We may disclose your information to government authorities or legal entities when required by law or to protect our rights and interests, including compliance with tax and regulatory obligations, fraud prevention, and dispute resolution.
  • Business Transfers: In the event of a merger, acquisition, or sale of our business assets, your personal information may be transferred to the new owner or business entity.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to collect information about your usage of our website and improve your browsing experience. Cookies help us:

  • Remember Your Preferences: Personalize your experience by saving your preferences and settings.
  • Analyze Website Traffic: Gather data on website performance, user behavior, and popular content, which helps us enhance the site.
  • Provide Relevant Ads: Use cookies to display targeted advertisements based on your browsing activity.

You can control cookie settings through your browser. However, disabling cookies may affect certain functionalities on our website, such as logging in or completing purchases.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. After this period, your personal data will be securely deleted or anonymized.

7. Your Rights and Choices

You have the following rights regarding your personal data:

  • Access: You can request a copy of the personal information we hold about you.
  • Update or Correct: You can update or correct your personal information by accessing your account settings or contacting us.
  • Opt-Out of Marketing Communications: You can opt-out of receiving promotional emails by clicking the “unsubscribe” link included in every marketing email.
  • Delete Your Information: You can request the deletion of your personal data, subject to any legal obligations we may have (such as record-keeping for tax purposes).

If you would like to exercise any of these rights, please contact us at admin@sukhmanisales.site.

8. Third-Party Websites

Our website may contain links to third-party websites that are not controlled or operated by Sukhmani Sales. This Privacy Policy applies only to our website, and we are not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of any linked websites before providing your personal information.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us immediately so we can take appropriate action.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page, and the updated effective date will be prominently displayed. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:

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