Return and Refund Policy

Return and Refund Policy

At Sukhmani Sales, customer satisfaction is our top priority. We understand that sometimes things may not go as expected, and we want to make sure that your shopping experience is as smooth and hassle-free as possible. Our Return and Refund Policy outlines the process for returning products and requesting refunds in case you are not fully satisfied with your purchase.

1. Return Policy

We accept returns for products under the following conditions:

Eligibility for Return:

  • Damaged or Defective Products: If the product received is damaged or defective, we will accept the return within 7 days of receiving the item. Please contact our customer support team with images of the product and packaging within this period.
  • Incorrect Product: If we have sent the wrong product than what was ordered, we will accept the return within 7 days.
  • Unopened & Unused Products: Products that are unopened, unused, and in their original packaging are eligible for return within 15 days of receipt.
  • Return Shipping Costs: Return shipping costs for items returned due to customer preference (e.g., size/color issues, no longer needed) are the responsibility of the customer. However, if the return is due to a defective or incorrect product, we will cover the return shipping costs.

Non-Eligible Returns:

  • Products that are damaged due to misuse or mishandling.
  • Products that have been used, worn, or altered.
  • Perishable goods or items that are not returnable for hygiene or safety reasons.
  • Customized or personalized items, unless defective or incorrect.

Return Process:

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer support team at admin@sukhmanisales.site within the return window (7 to 15 days).
  2. Provide Details: Include your order number, product details, and reason for return. If applicable, attach photos of the damaged or incorrect product.
  3. Return Instructions: Our team will provide return instructions, including the address for returning the item.
  4. Return Shipment: Pack the product securely in its original packaging and send it to the provided address.

Inspection and Approval:

Once we receive the returned product, we will inspect it to confirm its condition. If the product meets our return conditions, we will proceed with the refund or exchange.

2. Refund Policy

We offer refunds on eligible returns under the following conditions:

Eligibility for Refund:

  • Refunds will be processed once the returned product has been inspected and approved for return.
  • Refunds are issued to the original payment method. If the payment was made by credit card, the refund will be credited back to the same card.

Refund Process:

  1. Initiate Return: Follow the steps above to return the product.
  2. Processing Time: Once we receive and inspect the returned product, the refund will be processed within 7 to 10 business days.
  3. Refund Confirmation: You will receive a confirmation email once the refund has been successfully processed.

Exceptions:

  • Partial Refunds: If the product is returned in a damaged or used condition, we reserve the right to issue a partial refund based on the item’s condition.
  • Non-refundable Products: Products marked as non-returnable or non-refundable at the time of purchase are excluded from the refund process.

3. Exchange Policy

We offer product exchanges for defective or incorrect items only. The steps for exchange are similar to the return process outlined above. Please contact us within 7 days of receiving the item if you wish to request an exchange.

4. Contact Us

If you have any questions or concerns regarding our Return and Refund Policy, please don’t hesitate to get in touch with our customer service team. We are here to help you!

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